Emotional Intelligence

Increasing Importance of EMOTIONAL INTELLIGENCE EQ for the success of human in digital future work

In the future labor market of the World Economic Forum, emotional intelligence ranks sixth among the ten best skills that workers need.

What is EQ? How does this affect your work schedule and your ability to connect with your team?

In general, emotional intelligence refers to a person’s ability to perceive, understand and manage their feelings and emotions. According to the psychologist Daniel Goleman, it has five main components of EQ.

1. Self-confidence

It means knowing your own self, understanding the weaknesses, strengths, motivations, values and impact on others. These factors are fundamentals for a good intuition. In practice, this is like the trust and the desire for constructive criticism. If a person is responsible, he or she can know that tight deadlines express his or her worst case. Confident and emotionally intelligent people will plan the time and do the work well before the deadline.

2. Self-management

It is the ability to control and redirect disturbing impulses and emotions. Consider changes in reliability, integrity and comfort. This is not to embarrass their emotions, but to collect positive emotion, balance emotions and passions. For example, if a team breaks the demonstration, the leader must resist the temptation to scream. Instead, they can consider the underlying causes of failure, explain the consequences to team members and work together to find a solution.

3. Motivation

It benefits from success. The enthusiasm for work, optimism and energy that must be improved are the key characteristics of an emotionally intelligent and positive person.

4. Empathy

It means understanding the emotional composition of others. Feelings of others are taken into account, especially when making decisions. The empathy of some brands includes the experience to recruit and retain the best talent, the ability to develop others and the sensitivity to intercultural differences. Imagine the consultant and his team trying to show something to potential foreign clients. In this case, he is a Japanese client. After the presentation, the client remained silent and the team interpreted this as a rejection. However, the counselor is interested in body language and continues to attend the meeting, and the team works. This is empathy.

5.The social skill

It helps to build relationships with others to guide them in the direction of the ideal.

Emotionally intelligent workers go further in their careers

Emotional intelligence affects the daily decisions of employers such as promotion, hiring and firing of employees.

Travis Bradbury; the author of Emotional Intelligence 2.0 wrote: 2014 Forbes (According to his research on EQ): “Of all the people we’ve studied at work, we’ve found that 90% of top performers are also high in Emotional intelligence. On the flip side, just 20% of bottom performers are high in Emotional intelligence. You can be a top performer without Emotional intelligence, but the chances are slim “.

People with high Emotional intelligence are better at motivating themselves

According to the Gorman model, the person who has a greater ability to self-regulate and motivate itself, which reduces the tendency to drag and increase their self-confidence, can focus on long-term goals.

Managers that have a high EQ, help teams to collaborate more effectively and identify specific factors that motivate employees and, they can develop teams which have completely different emotional intelligence.

In Harvard Business Review: “Our research shows that, just like individuals, the most effective teams are emotionally intelligent ones- and that any team can attain emotional intelligence…By working to establish norms for emotional awareness and regulation at all levels of interaction, teams can build the solid foundation of trust, group identity, and group efficacy they need for true cooperation and collaboration- and high performance overall.”

If an organization has developed an intellectual culture in their business, the emotional absenteeism rate will decrease and participation will improve.

“Businesses depend on the people who work for them to be highly engaged, to be able to adapt quickly to internal and external changes and to show fresh thinking and come up with new ideas” psychologist Dr. Martyn Newman told People Management in 2017

Emotional intelligence has a great impact on mental health

People with high emotional intelligence generally have a happier view of life and a more positive attitude than those with less emotional intelligence. They can also understand the opinions of others, which is an important feature to prevent and resolve conflicts in the workplace. By better understanding the emotions, employees can communicate their feelings more actively. It helps to understand and communicate with colleagues, which can lead to better working relationships.

The Impact of Emotional Intelligence and Personal Relationships

In examining the impact of quantitative easing on personal relationships and performance in the workplace, it will examine how emotional intelligence affects these areas and the ethical implications of doing so. Since an important aspect of emotional intelligence as a whole is related to the regulation of other people’s emotions, it’s necessary to consider the moral and ethical issues that arise from this process. If a business owner wants to use EQ to train employees and evaluate possible promotions, he or she needs to consider the above facts.

Why emotional intelligence takes an important part in day-to-day life?

In personal life, there must be different opinions about what is appropriate or inappropriate. In fact, to a certain extent, social interaction not only has an impact but actually determines the success or failure of most of the personal relationships. Although both parties can maintain certain relationships without expectations, they are very rare and in general, they are limited to parent-child relationships. Maintaining relationships with family, friends and romantic partners requires some emotional intelligence. In fact, part of the reason for determining the success of a romantic relationship depends on the compatibility of the emotional intelligence of two people, to a larger extent. Background experience, values and other characteristics are important to determine compatibility. However, each person’s EQ level is also important in determining the success of the relationship.

In other words, it’s not as easy as the level of compensation for each partner, but the level of ability to balance multiple aspects or balance the compatibility between two people. In summary, when two people achieve excellent results in emotional intelligence, it’s not as important as other advantages and disadvantages. For an example, a person can be amazing in memory, but terrible in communication. If partners communicate effectively but havehave problems with emotional safety, they may not be compatible even if their overall EQ scores are similar.

The ethical issues regarding personal relationships and EQ

Due to the nature of interpersonal relationships, there are many potential moral deficiencies. If a person has a personal relationship, especially if it depends on another person, as a child, or as a spouse with a free-will relationship, there must be some confidence. In fact, in this relationship, many people think that anyone who abandons trust in intimacy is a person with a special morality.

Unfortunately, the confidence of a particularly high EQ and another person can be very damaging and harmful, but not mandatory. While the value of emotional intelligence may be inherent in regulating other people’s emotions, it can lead to destructive and manipulative behavior, but it can also play a positive role. If a wife wears her husband’s favorite clothes at some time, she can actively use emotional intelligence.

How can become more emotionally intelligent?

Obviously, people are emotionally intelligent, but they need to spend more time evaluating themselves and studying their emotions. As with everything, this is practical, but even small steps can make a big difference. Even if a person exercises his or her biceps or other muscles regularly, he or she should practice how to improve your skills.

Looking at the executives of some of the most successful companies, it’s clear that all of these executives have a higher level of all the key components of EQ. 

Exposition Magazine Issue 14

Thamara Egodawela


Department of Industrial Management

University of Kelaniya

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